Describe the Oracle issue
Select the product, module, environment, urgency, business impact, and desired outcome.
A clearer way to get Oracle work moving.
ERP Unlocked keeps the process light, but not loose. Each request is shaped around the Oracle product, module, evidence, access path, risk profile, and outcome your team needs.
From Oracle issue to accountable next step.
The path is designed to remove friction without skipping the controls that matter for production systems, financial data, integrations, and business-critical reporting.
Attach useful evidence
Provide errors, logs, report samples, screenshots, version details, run history, and recent change context.
Confirm the right path
An Oracle intake lead reviews fit, prerequisites, risk, and whether the work is Diagnostic, Small, Medium, Large, or advisory.
Work with the right specialist
Functional, technical, DBA, integration, reporting, or OCI expertise is assigned based on the request.
Validate and close cleanly
You receive findings, changes made, validation steps, remaining risks, and recommended follow-on actions.
What makes a request actionable
- Oracle product, module, version, environment, and urgency are clearly identified.
- Business impact is stated plainly: close delay, invoice failure, order impact, report defect, integration outage, or performance concern.
- Evidence is included early: concurrent request logs, BI Publisher output, OIC instance details, APEX error stack, database wait data, or screenshots.
- Access, approvals, and non-production validation paths are known before production work starts.
Not a generic help desk.
ERP Unlocked is for Oracle issues that require product knowledge, judgment, and controlled remediation. Password resets, workstation issues, and generic L1 support queues are outside the request model.
Review SizingDiagnostic requests
Use a Diagnostic when the root cause is unclear. We review the evidence, isolate likely causes, and recommend the right remediation path.
Ticket-sized work
Use Small, Medium, or Large tickets for bounded issues, fixes, and enhancements that can be scoped without a full project motion.
Advisory requests
Use advisory when the issue points to a roadmap, upgrade, reporting modernization, EBS-to-Fusion plan, integration strategy, or architecture decision.