Templates and output
RTF, Excel, PDF, eText, layouts, fonts, MICR, barcodes, images, page breaks, labels, and formatting defects.
Oracle BI Publisher support for reports that have to print, burst, reconcile, and run correctly.
BI Publisher problems can interrupt invoices, checks, purchase orders, statements, labels, operational reports, and executive reporting. ERP Unlocked helps diagnose data models, templates, output, bursting, delivery, and performance issues.
Data models
SQL, data templates, parameters, bursting queries, joins, performance, security, and environment-specific behavior.
Delivery and operations
Bursting, email delivery, print behavior, concurrent processing, Fusion scheduled jobs, and migration validation.
Good fit requests
When this support path fits
- Report formatting issues, missing fields, incorrect totals, font/MICR problems, or output that differs by environment.
- Bursting failures, delivery problems, performance issues, or data model errors.
- EBS XML Publisher and Fusion BI Publisher troubleshooting and conversion planning.
Helpful intake evidence
What to include with the request
- Report name, product/source, template, data model, sample output, expected output, and affected environment.
- Concurrent request ID or Fusion job ID, logs, sample XML/data, bursting details, and delivery method.
- Printer, font, barcode, MICR, or PDF viewer constraints where relevant.
Start with the right size.
Some requests need a quick diagnostic. Others fit a small, medium, or large ticket. If the scope is broader, ERP Unlocked can recommend an advisory or project path before work expands.
View Sizing & PricingRelated Oracle support paths