Integration diagnostics
Failed runs, scheduled jobs, mappings, orchestration logic, lookups, payload issues, transformations, and retry behavior.
Oracle Integration Cloud support for failed runs, adapter issues, certificates, mappings, and operational reliability.
OIC issues can be time-sensitive because they interrupt orders, invoices, suppliers, payroll, reporting, or downstream processes. ERP Unlocked helps diagnose integration failures and clarify the remediation path.
Connectivity and agents
Connectivity agent health, endpoints, certificates, wallet changes, credentials, firewall-adjacent symptoms, and adapter configuration.
Operational advisory
Monitoring approach, error handling, support runbooks, alerting, release validation, and integration design review.
Good fit requests
When this support path fits
- Scheduled integration failures, changed endpoints, certificate errors, authentication failures, or malformed payloads.
- Adapter-specific issues for ERP, REST, SOAP, database, file, SFTP, and related integration patterns.
- Stabilization planning when failures recur and the root cause spans systems or processes.
Helpful intake evidence
What to include with the request
- OIC instance, integration name/version, run ID, schedule, connection details, and impacted process.
- Error payloads, activity stream, failed message sample with sensitive data masked, and recent configuration changes.
- Expected source/target behavior, retry needs, dependency timing, and business impact.
Start with the right size.
Some requests need a quick diagnostic. Others fit a small, medium, or large ticket. If the scope is broader, ERP Unlocked can recommend an advisory or project path before work expands.
View Sizing & PricingRelated Oracle support paths